Sales Policy

At Gallos Gym, we're committed to providing a professional, safe, and welcoming training environment. Please review our booking, cancellation, and refund policies before purchasing a membership, class, or private training session.

1. Purchases & Payments

Payment is required to secure classes, private sessions, and training packages.
Prices and applicable fees are provided before purchase.
Memberships and recurring plans follow the billing and cancellation terms provided at enrollment.
All bookings and purchases are subject to availability and the policies outlined below.

2. Group Class Booking & Cancellations

To help us maintain availability for all members, we ask that you reserve your classes in advance and cancel promptly when your plans change.

Cancellations: Please cancel at least 12 hours before your scheduled class.
Late Cancellations: Cancellations made within 12 hours may result in a used class credit or an applicable cancellation fee.
No-Shows: Missing a reserved class without canceling may result in a used class credit or an applicable no-show fee.
Gym Cancellations: If Gallos Gym cancels a class, we will offer a replacement class, credit, or refund for the canceled service, as appropriate.

3. Private Training Sessions

Private training sessions are available for Boxing, Muay Thai Kickboxing, and other offered disciplines.

Each session is 60 minutes and includes up to two participants. Additional participants may be added for an additional fee.

Booking & Payment

Private sessions must be requested at least 48 hours in advance.
To request an appointment, email elias@gallosgym.com with your preferred coach, date, time, and number of participants.
All appointments are subject to coach availability.
Full payment is required to confirm your appointment.
Appointments are not guaranteed until confirmed by Gallos Gym.

Cancellations & Rescheduling

Please provide at least 24 hours' notice to cancel or reschedule a private session.
Late cancellations or no-shows may result in the loss of a session credit or an applicable cancellation charge.
If Gallos Gym cancels your appointment, you may reschedule at no additional cost or receive a refund for the canceled session.

Session Times

All sessions begin and end at their scheduled times. Please arrive early and be ready to train.

Late arrivals will not receive additional training time or an extended session.

4. Private Session Packages

We offer discounted 3-session and 5-session packages for members and non-members.

Package Validity

3-Session Packages: Valid for 3 months from the purchase date.
5-Session Packages: Valid for 6 months from the purchase date.
All package sessions must be scheduled in advance and are subject to coach availability.
Unused sessions expire at the end of the package term. If we cannot reasonably accommodate your sessions within the package period, we will arrange an extension or refund the unused portion.

Package Cancellations & Refunds

Unused packages may be canceled for a full refund before the first completed or forfeited appointment.
Once training begins, remaining sessions are generally non-refundable after the initial purchase cancellation period, except for the circumstances described in Section 5.
Individual appointments within a package may be rescheduled with at least 24 hours' notice.
Late cancellations and no-shows may count toward the package's total sessions.
If your coach cancels an appointment, the session will be rescheduled without penalty or refunded.

5. Purchase Cancellations & Refund Eligibility

Initial Purchase Cancellation

New training agreements include a five-business-day cancellation period, beginning after the agreement is signed. Sundays, holidays, and days the gym is closed are excluded when calculating this period.

Customers who cancel during this period will receive a refund of payments made, less the cost of training services already received. Refunds will be processed within 10 days of receiving the cancellation notice.

Certain higher-value training agreements may provide additional time to cancel, as outlined in the individual agreement.

Additional Refund Eligibility

Customers may also cancel their training agreement and request a refund for unused services in the following circumstances:

A physician-verified disability that prevents continued participation.
Relocation more than 25 miles from Gallos Gym when a transfer to a comparable facility is unavailable.
Death of the participant, with refunds provided to the appropriate representative.
Gallos Gym is unable to provide the purchased services.

Refunds for these circumstances will be calculated based on the unused portion of the agreement.

How to Request a Cancellation or Refund

Send a signed and dated cancellation request from the email address associated with your account to elias@gallosgym.com. Requests may also be delivered in person or mailed to:

Gallos Gym
1320 Commerce Street, Suite J
Petaluma, CA 94952

6. Memberships & Recurring Payments

Monthly memberships and recurring training plans are billed according to the terms presented at enrollment.

Members may request cancellation by emailing elias@gallosgym.com or by using the available online cancellation method. Online memberships may also be canceled online.

Membership cancellation requests, billing changes, and applicable refunds are handled according to the membership agreement.

7. Gift Cards & Gift Certificates

Purchased Gallos Gym gift cards and gift certificates do not expire and have no inactivity fees.

Gift cards may be used toward eligible Gallos Gym services and merchandise. Remaining balances under $15 may be redeemed for cash upon request.

Complimentary promotional certificates and donated certificates may have separate terms that are disclosed when issued.

8. Transfers & Participation Requirements

Transfers

Class reservations and individual private session bookings may be transferred to another eligible participant with prior approval from Gallos Gym.

To request a transfer, email elias@gallosgym.com.

Participation & Safety

All participants are required to:

Complete the required participation waiver before training.
Follow gym rules, coach instructions, and safety guidelines.
Wear appropriate clothing and required protective equipment.
Inform their coach of relevant injuries or physical limitations that may affect safe participation.
Refrain from participating while under the influence of alcohol or impairing substances.

Gallos Gym may refuse participation when necessary to protect the safety of participants, coaches, and other members.

Photo and video permissions are handled separately from the purchase of training services.

9. Gym Closures & Schedule Changes

Gallos Gym reserves the right to make reasonable changes to class schedules, coaching assignments, and training availability.

If a scheduled class or private session is canceled by Gallos Gym, affected participants will be offered a replacement session, appropriate credit, or refund.

For extended closures or interruptions that prevent purchased services from being provided, we will arrange appropriate extensions, credits, or refunds.

10. Contact Information

For questions about purchases, bookings, refunds, or cancellations, please contact us:

Gallos Gym
1320 Commerce Street, Suite J
Petaluma, CA 94952

Email: elias@gallosgym.com
Website: www.gallosgym.com